The call center agent positions in Mexico are expected to grow at 18% CAGR, to reach about 80,000 by 2010
Global Services

Datamonitor in a recent report stated that Mexico would continue to be the preferred location of the investors for offshore contact centers. The report identified the growing Hispanic population in the U.S.A., and the rise of household incomes among Spanish-speakers as the major reason for Mexico gaining importance amongst U.S. investors for offshore call centers.

The call center agent positions in Mexico are expected to grow at 18% CAGR, to reach about 80,000 by 2010. Mexico, at present, has 33,500 call center agents.

The lesser distance between Mexico and the U.S.A. as compared to South America and the latter is also a factor for the expected growth in the Mexico’s call center industry. The costs — both labor and commercial property — are lesser in Mexico, as compared to the U.S.A. and Canada. The report has also indicated that competition from Argentina, Chile, Costa Rica, Dominican Republic and Panama for Mexico’s call center industry is growing.