TeleTech Expands in the Philippines and Mexico
TeleTech has expanded operations with a leading communications provider into the Philippines and Mexico. Revenue from the expanded business is valued at more than $150 million over the life of the contract.

TeleTech Holdings, Inc., one of the largest and most geographically diverse global providers of business process outsourcing solutions, has expanded operations with a leading communications provider into the Philippines and Mexico. Revenue from the expanded business is valued at more than $150 million over the life of the contract.

TeleTech has a 25-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies.

As per the agreement, TeleTech would provide complex bilingual billing and other account support services for the client’s wireless consumer offering.

TeleTech currently supports a number of functions, such as back office, billing and technical support, e-care, and sales for the client’s government, corporate, and consumer segments.

This incremental business is expected to ramp to more than 1,500 full-time employees from standardized TeleTech sites around the world by the end of the year.

“We value our longstanding relationship with this communications client and remain committed to its continued success as an industry leader,” said Kenneth Tuchman, chairman and chief executive officer of TeleTech in a press release.

“Our proven global sourcing model allows us to attract and retain top local talent in all of the markets where we operate,” said Tuchman.

TeleTech has developed deep domain expertise and supports approximately 300 business process outsourcing programs serving approximately 135 global clients in the automotive, communications, financial services, government, healthcare, retail, technology and travel and leisure industries.